Frequently Asked Questions - Corporate Watch Ordering & Gifting

To help you quickly and accurately, it is useful to review some basic information:

Understand the Collection & Indicative Prices

•  Review the corporate watch collection
•  Check the indicative price list

If You Already Have an Idea

•  Select 3 model options in priority order (men's, women's, unisex, or paired)
•  Consider whether you need gift packaging and which type

Quantity & Deadline

•  How many men's and women's watches are needed?
•  Is there a deadline tied to a specific date?
•  Important: branding space is limited (e.g., only a few mm × mm on the dial), so short and clean solutions work best

Inscription & Customization

• What inscription would you like on the watch?
• Important: branding space is limited (e.g., only a few mm × mm on the dial), therefore concise solutions are recommended

Joint Clarification. After contact, we guide you through the process and support you at every decision point.

Clarifying Needs

• If you do not yet have a specific model in mind, we assist in selection
• We align on:
• Quantity (men's / women's split)
• Budget
• Desired delivery deadline
• Inscription content and exact placement

Quotation

We prepare a personalized quotation based on the agreed details.

Order Placement

After acceptance, the order is placed.

Graphic Files

We request vector artwork and Pantone color code(s).

Branding Mock-Up

We prepare a branding mock-up for approval. Production begins only after your confirmation.

Production Start

After final approval:

• Order confirmation
• Production starts
• Exact delivery deadline confirmed in quotation and order confirmation (model and quantity dependent)

Minimum order quantity per gender is 10 pcs:

• 10 men's models
• 10 women's models 

Minimum order quantity per gender is 10 pcs:

• 10 men's models
• 10 women's models 

Minimum order quantity per gender is 10 pcs:

• 10 men's models
• 10 women's models 

Yes, subject to agreement.
The majority of our clients do not request a pre-production sample.

• Standard delivery time: approx. 4–5 weeks after branding approval
  (stock availability may influence this)
• Express delivery available for certain models and techniques:
  – approx. 2–3 weeks
  – surcharge: +10% on model price plus one-time cost

Dial

• Screen printing, pad printing – for direct color graphics
• Digital printing – for CMYK prints
• Fully custom dial possible
• Raised (gold/silver) lettering

Case Back

• Engraved inscription
• Limited edition marking
• Personalized solutions

Hands

• Custom design possible for appropriate quantities

Leather Strap

• Embossed inscription

Practically any part of the watch can be customized within technological limits – always subject to consultation. 

Yes.
Once approved, production starts accordingly.

Sample Mock-Up

• All watches are nickel-free and comply with RoHS regulations.
• Gold- and silver-colored coatings are applied using ionic (IP) plating with an approximate thickness of 1 micron.
• Crowns and buckles are made of stainless steel.
• Steel-case watches are supplied with hardened mineral glass.
• Most 3-hand models are also available with a date display.
• Prices listed in the collection do not include gift packaging (by default, watches are delivered in protective bubble wrap).

Case

• Stainless steel – All stainless steel cases are made from high-quality, highly durable 316L material.
• Brass with IPS coating – Service life depends on conditions of use (wearing habits, frequency, weather, humidity, temperature, etc.); typically around 2 years.
• Alloy with IPS coating – Service life depends on conditions of use (wearing habits, frequency, weather, humidity, temperature, etc.); typically 1.5–2 years.

Case Back

• Made of stainless steel.
• Models with 10 ATM water resistance feature a screw-down case back.

Clasp

• Made of stainless steel.

Movement

• Watches distributed by watch-promotion.com are fitted with Japanese movements (Seiko, Citizen).

Hands

• More than 90% of the hands are sourced from one of the market's leading and well-established Hong Kong suppliers (BUI CHUN WATCH HANDS).

Battery

• Equipped with Sony or Maxell batteries.
• Expected battery life:
• Citizen movements: 2–3 years
• Seiko movements: 1.5–3 years

Strap

• Leather straps are made of Italian leather (for stainless steel case models) or Far Eastern cowhide. Service life depends on use and storage conditions (wearing habits, frequency, weather, humidity, temperature, etc.), typically several years.
• Stainless steel wrapped-edge bracelets are made of 304 material, while solid stainless steel bracelets are made of 316 material.

All watches undergo multi-stage quality inspection prior to delivery:

We provide a 2-year warranty on all watches from the date of delivery.
The warranty covers manufacturing or material defects that existed at the time of delivery.

Within the warranty period, defective products will be repaired free of charge.
If repair is not possible, the watch will be replaced with the same or a similar model.

The warranty does not cover:

• Normal wear and tear resulting from regular use (e.g., scratched glass; discoloration or material changes of non-metal straps)
• Battery life
• Damage resulting from improper or abnormal use, negligence, carelessness, or accidents (impact, dents, crushing, broken glass, etc.)
• Any indirect or consequential damage arising from inaccuracy, malfunction, or failure of the watch

Any further claims for damages beyond those listed above are excluded, except for statutory rights the purchaser may have against the manufacturer.

Temperature

Do not expose your watch to sudden temperature changes (e.g., immersion in cold water after strong sunlight) or extreme temperatures (above 60°C or below 0°C).

Magnetic Fields

Do not expose your watch to strong magnetic fields such as speakers, mobile phones, computers, refrigerators, or other electromagnetic devices.

Damaging Substances

Avoid direct contact with solvents, detergents, perfumes, cosmetics, and other chemical substances, as they may damage the strap, case, or seals.

Use Underwater

To maintain water resistance, do not operate the crown for time/date setting while the watch is underwater or wet.

Care and Inspection

Regularly clean the case and strap with a soft cloth to prevent corrosion caused by perspiration.

Water-resistant models can be cleaned with a soft toothbrush and mild soapy water, then dried with a soft cloth.

If the watch has been worn in seawater, rinse it afterwards with warm fresh water and allow it to dry completely.